Telesales Agent (Cars)
Role Overview
Generate revenue by engaging prospective and existing customers through outbound calls.
Convert leads into acquisitions, achieve targets, and build customer relationships.
Key Skills for This Role
Full Job Posting
About the company
Bayut and dubizzle are homegrown brands operating across the UAE and are part of Dubizzle Group.
The group reports more than 123 million monthly users across five classified brands.
Role overview
Generate revenue by engaging prospective and existing customers through outbound calls.
Convert leads into acquisitions, achieve targets, and build customer relationships.
Responsibilities
- Make high volumes of outbound calls to promote and sell products or services; manage inquiries and convert them into opportunities.
- Meet daily, weekly, and monthly targets and KPIs; build a pipeline through lead follow-up and relationship nurturing.
- Handle objections, negotiate terms, and close deals.
- Maintain accurate CRM records of customer interactions, sales activity, and follow-ups.
- Coordinate with the purchase team on lead-conversion strategies.
- Provide tailored customer service and support for inquiries, complaints, and post-sales needs.
- Keep up to date on product knowledge, sales techniques, and industry trends; take part in team meetings, training, and coaching.
Requirements
- At least a high school diploma; a bachelor’s degree is a plus.
- At least two years of experience in telesales, call centre, or customer service.
- Demonstrated ability to exceed sales goals in a high-pressure telesales environment.
- Strong sales, customer engagement, and CRM knowledge; able to handle objections and close sales.
- Excellent verbal and written English communication skills.
- Strong negotiation, persuasion, time management, multitasking, teamwork, and collaboration skills.
- Motivated, resilient, adaptable, and able to work under pressure and meet targets.
Benefits
- Competitive tax-free salary, health insurance, and annual air ticket allowance.
- Employee discounts, rewards and recognition, and learning and development opportunities.
- Fast-paced team and multicultural work environment.
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