Team Leader - Dubai

Job purpose

Centre operations

• Supervise daily centre operations and maintain grooming standards and SOP adherence.
• Conduct daily 15-minute team briefings, monitor absenteeism, motivate staff, and provide support when colleagues are unavailable.
• Oversee cafe inventory, office supplies, ordering, and party coordination.
• Submit daily end-of-day reports to the Area Manager, Finance, and Regional Manager.
• Maintain SharePoint data related to maintenance, inventory, and attendance; communicate risks and resolve maintenance issues, including emergencies.

Sales and customer experience

• Help achieve weekly sales targets through effective team management, promotions, and upselling strategies.
• Update the daily sales board with sales metrics and trends.
• Maintain high standards in play areas, cafe, party hall, and retail spaces; manage interactions with children and parents.
• Resolve customer complaints and address cleanliness and satisfaction concerns.

Team development and quality

• Lead by example, encourage employee suggestions, coordinate IT concerns with the Area Manager, and implement recognition schemes.
• Identify customer-service training needs and ensure training is delivered.
• Conduct regular audits to support safety and quality compliance.

Knowledge and skills

• Knowledge of edutainment operations, customer experience, sales and revenue management, SOP enforcement, and quality assurance.
• Knowledge of risk management and health and hygiene standards in child-centric environments.
• Knowledge of inventory management, ordering processes, and operational coordination.
• Leadership, motivation, analytical thinking, problem-solving, customer service, complaint resolution, coordination, and adaptability skills.
• Ability to implement security measures and manage operational risks.

Work setting

• The role leads operations at an edutainment centre and covers its play areas, cafe, party hall, and retail spaces.