Front Desk Sales Coordination

Role Overview

Order and Handoff Coordination

• Verify closed-deal specifications, quantities, pricing, delivery terms, and special requirements.
• Process confirmed orders in the order or CRM system without delay.
• Coordinate production schedules, warehouse dispatch, logistics documentation, quality checks, and finance milestones.

Front Desk and Visitor Management

• Staff and maintain the front desk during working hours.
• Greet visitors, register guests, route calls, handle enquiries, and coordinate courier, mail, and delivery activity.
• Maintain front-desk supplies, visitor logs, and related administrative records.

Customer and Stakeholder Coordination

• Provide customers with order status, delivery updates, and after-sale support.
• Coordinate Sales, Production, Warehouse, Quality, Finance, Customer Service, and logistics providers.
• Escalate delays, shortages, bottlenecks, and unresolved issues in a timely manner.

Administration and Reporting

• Maintain order files, customer records, correspondence logs, and order status histories.
• Prepare reports on open orders, pending deliveries, and customer issues.
• Support post-sale documentation and continuous improvement of the lead-to-delivery process.

Qualifications and Experience

• Bachelor’s degree in business administration, Sales, Marketing, or a related field, or equivalent practical experience.
• 2–5 years of experience in sales coordination, sales support, order management, or customer service.
• Manufacturing, industrial, or B2B trading experience is advantageous.
• Fluent English is required; additional customer-relevant languages are a plus.
• UAE experience is preferred, and the candidate must be based in or willing to work from Umm Al Quwain.

Key Skills

• Strong cross-functional coordination, follow-up, organization, time management, and attention to detail.
• Professional customer communication, problem-solving, telephone etiquette, and front-desk presence.
• Proficiency in MS Office and ability to learn ERP, CRM, and order-tracking systems.

Success Measures