Reception - NM
Role Overview
Create a welcoming environment for customers and explain pricing packages clearly.
Address customer concerns, streamline administrative tasks, and support a smooth customer experience.
Key Skills for This Role
Full Job Posting
Job Purpose
Create a welcoming environment for customers and explain pricing packages clearly.
Address customer concerns, streamline administrative tasks, and support a smooth customer experience.
Customer Engagement and Communication
- Explain Orange Wheels pricing packages and associated costs to customers.
- Manage incoming calls and transfer them to the appropriate personnel.
- Resolve customer complaints related to pricing discrepancies.
- Greet and engage with parents to foster a positive environment.
- Use Kidsapp for advertising, promotion, and booking incentives.
Administrative and Organizational Responsibilities
- Maintain a daily checklist covering inventory checks, system updates, and front-desk cleanliness.
- Conduct daily inventory checks of retail items, particularly arts and crafts supplies.
- Update the ODOO system and address OTP delays to keep it functioning effectively.
- Coordinate events when the designated party coordinator is unavailable.
Team Collaboration and Support
- Promote TRIBE values including teamwork, respect, inclusiveness, brilliance, and empowerment.
- Address package discrepancies and related issues to enhance customer satisfaction.
- Support colleagues with additional tasks when they are unavailable.
Knowledge
- Knowledge of office administration, customer service, record keeping, and financial transactions.
- Knowledge of playgroup or nursery operations, communication, and software use.
Skills
- Organizational skills, customer interaction, multitasking, and attention to detail.
- Time management, problem solving, and team collaboration.
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