Center Manager
Role Overview
Lead overall centre performance across commercial results, operations, team capability, and guest experience.
Meet business targets, compliance standards, and brand expectations while managing budgets, sales performance, and inventory.
Key Skills for This Role
Full Job Posting
Job purpose
Lead overall centre performance across commercial results, operations, team capability, and guest experience.
Meet business targets, compliance standards, and brand expectations while managing budgets, sales performance, and inventory.
Centre operations and guest experience
- Own daily operations, facility readiness, staffing plans, duty rosters, events, promotions, and brand presentation.
- Manage guest satisfaction, escalated complaints, feedback trends, and service improvements across centre areas.
- Engage with guests daily, maintain Lost & Found records, and monitor online guest feedback.
Sales and commercial performance
- Own weekly, monthly, and annual revenue targets and execute sales plans for memberships, parties, camps, and add-on sales.
- Track revenue, conversion, footfall, average spend, and utilisation; take corrective action as needed.
- Manage profitability, costs, inventory, cash floats, petty cash, upselling, and cross-selling.
Team, community, and compliance
- Lead, coach, train, and review staff; support engagement, succession, retention, attendance, and discipline.
- Build relationships with property management, schools, communities, local organizations, and vendors.
- Maintain SOP, safety, child protection, hygiene, legal, and organizational compliance; support audits, inspections, and corrective actions.
Skills and capabilities
- Knowledge of business management, sales and revenue, expense control, inventory and cost management, SOPs, ISO, quality, service standards, guest engagement, and crisis management.
- Skills in centre operations, leadership, communication, conflict resolution, and analytical problem solving.
Education and experience
- Any graduate course.
- 8–10 years of overall experience, including 3–5 years handling a store or large team with financial targets.
- Relevant certifications in sales in edutainment, entertainment, education, event management, or hospitality management are listed.
Performance objectives and industry exposure
Achieve centre sales targets, guest ratings, per-guest revenue, compliance and safety scores, training completion, and retention metrics.
Industry exposure includes edutainment, education, hospitality, and entertainment.
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