Software Development Engineer, Specialist AI Tooling, Specialist Technology Team
Role Overview
AWS Specialist Technology Team is seeking a Software Development Engineer for the Specialist AI Tooling engineering team.
The team builds AI-native, agentic solutions that transform how AWS technical specialists develop expertise, get matched to customer engagements, and how AWS service teams consume customer feedback at scale.
The role involves building production agentic AI systems that impact thousands of users daily.
Key Skills for This Role
Full Job Posting
Role Overview
AWS Specialist Technology Team is seeking a Software Development Engineer for the Specialist AI Tooling engineering team.
The team builds AI-native, agentic solutions that transform how AWS technical specialists develop expertise, get matched to customer engagements, and how AWS service teams consume customer feedback at scale.
The role involves building production agentic AI systems that impact thousands of users daily.
Key Job Responsibilities
- Design and implement production agentic AI systems using LLMs, knowledge graphs, RAG, and multi-agent orchestration.
- Build and optimize GenAI-powered pipelines including summarization, content ranking, skill assessment, and intelligent routing.
- Develop and iterate on prompt engineering strategies, evaluation frameworks, and guardrails for production LLM systems.
- Implement embedding and retrieval strategies for a knowledge base.
- Design and build scalable distributed systems and APIs that power the TFC Hub platform.
- Drive operational excellence for production services, owning CI/CD, monitoring, alarming, on-call, and incident response.
- Contribute to technical strategy and architecture decisions.
- Collaborate with Product Management, Science, and field stakeholders to translate ambiguous customer problems into technical solutions.
Basic Qualifications
- 3+ years of non-internship professional software development experience.
- 2+ years of non-internship design or architecture experience with new and existing systems.
- 1+ years of software development engineer or related occupational experience.
- 1+ years designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using C#, C++, Java, or Perl.
- Experience programming with at least one software programming language.
Preferred Qualifications
- 3+ years of full software development life cycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations.
- Bachelor's degree in computer science or equivalent.
About AWS
Amazon Web Services is a broadly adopted cloud platform serving startups to Global 500 companies.
AWS values diverse experiences and encourages candidates to apply even if they do not meet all preferred qualifications.
AWS offers mentorship, career growth, and work-life harmony.
Compensation
- USA, NJ, Jersey City: 158,100.00 - 213,800.00 USD annually.
- USA, NY, New York: 158,100.00 - 213,800.00 USD annually.
- USA, TX, Austin: 143,700.00 - 194,400.00 USD annually.
- USA, TX, Houston: 143,700.00 - 194,400.00 USD annually.
- USA, WA, Bellevue: 143,700.00 - 194,400.00 USD annually.
- USA, WA, Seattle: 143,700.00 - 194,400.00 USD annually.
- Amazon package includes sign-on payments and restricted stock units (RSUs).
- Benefits include health insurance, 401(k) matching, paid time off, and parental leave.
Products
AWS Learning Agent: a generative AI-powered, agentic learning system for personalized cross-domain skill development.
Intelligent Routing Agent: an AI-driven routing engine matching 136K+ annual specialist requests to verified domain experts.
Technical Field Community (TFC) Hub: a platform powering 46 Technical Field Communities with member engagement and competency tracking.
Service 360: a GenAI summarization and prioritization engine aggregating customer feedback signals into service recommendations.
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