Training Ops Specialist, Global Delivery

Role overview

Operational responsibilities

• Coordinate virtual and in-person training delivery end to end, including contracts, trainer resources, LMS setup, and billing.
• Process subscriptions and customer access; assess requests and assign authorized trainers based on needs and regional utilization.
• Manage trainer availability, class changes, and rescheduling; respond to last-minute disruptions with actionable recommendations.
• Maintain accurate data in the LMS, Salesforce, and other tools for billing, reporting, and business metrics.
• Manage month-end billing and support procurement, Accounts Payable, and Accounts Receivable inquiries.
• Improve workflows and maintain knowledge of Funding SharePoint, LMS, Instructor Schedule, Salesforce, and reporting dashboards.

Collaboration

• Coordinate training engagements with Legal, Finance, Accounting, Tax, Compliance, Pricing, Training Delivery, and Sales Operations.
• Align trainer schedules and resources with Training Delivery Managers and Sales teams, pipeline demand, and priorities.
• Manage external training vendors and freelance trainers, coordinating assignments and delivery schedules.

Basic qualifications

• Fluent spoken and written English, including reading fluency.
• Experience in a sales or sales support role and at least three years in team coordination.
• Strong written, verbal, and interpersonal communication; proactive approach and sound judgment.
• Experience with vendor or customer legal and finance processes, including contracts, NDAs, purchase orders, invoicing, and billing.

Preferred qualifications

• Recent experience in a fast-paced multinational technology company.
• Trainer resource management, scheduling, or operations support experience.
• Attention to detail and ability to prioritize competing requests in ambiguous, fast-paced settings.
• LMS and CRM experience, including tools such as Salesforce.
• Business communication proficiency in one or more Asian languages is a plus.