Senior Engagement Manager, Professional Services

Role Overview

Key Job Responsibilities

• Manage projects independently and also deliver as part of larger teams.
• Own work streams end to end, starting by understanding the customer required outcomes, then leading the team through delivery.
• Manage customer expectations, proactively handle risks, and follow an effective governance structure to deliver solutions tied to customer business objectives.
• Communicate effectively with AWS team members and stakeholders as well as customer counterparts.
• Achieving customer satisfaction is a relevant driver of the work.
• Embrace and apply the Amazon Leadership Principles, proactively engaging other teams to learn and share.
• Participate actively in the recruitment and onboarding of future team members.
• This is a customer facing role requiring travel to client locations and delivering professional services when needed.

Basic Qualifications

• 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience.
• 7+ years of leading and delivering enterprise-level IT engagements experience.
• Bachelor's degree in STEM field.
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS).
• Experience in delivering customer engagements in a professional services role.

Preferred Qualifications

• 7+ years of delivering customer engagements in a professional services role experience.
• Active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2).
• AWS certification.
• Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga.
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent.
• 5+ years of experience as an Engagement Manager for Cloud Service Provider or Consulting firm.

Work Environment

• This is a customer facing role requiring travel to client locations.
• The role involves working on-site in a variety of business environments.

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