Senior Technical Account Manager, Telco Vertical

Role overview

Customer technical guidance

• Advise customers on solutions, provide strategic technical guidance, and advocate for customer needs.
• Help customers plan and build solutions using best practices and keep AWS environments operationally healthy while reducing cost and complexity.
• Build trusted relationships, understand customer business needs and technical challenges, and lead discussions on incidents, trade-offs, support, and risk management.
• Consult with stakeholders from developers to C-suite executives and collaborate with AWS architecture, business development, professional services, and sales teams.

Customer outcomes

• Identify opportunities for customers to gain additional value from AWS.
• Provide detailed service-event reviews, monthly and quarterly metrics, and pre-launch planning.
• Help customers solve problems while migrating workloads to the cloud.
• Run workshops and brown-bag sessions to uplift customer capabilities.

Basic qualifications

• Experience in design, implementation, operations, or consulting with distributed applications and experience in technical engineering.
• Knowledge of cloud-based architecture and cloud services, plus customer-facing experience.
• External enterprise customer-facing technical lead experience, strong oral and written communication, and presentation skills for small and large audiences.
• Experience in three or more areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, Big Data/Hadoop/Spark, operations management, or service-oriented architecture.

Preferred qualifications

• AWS services or other cloud offerings experience is preferred.
• Troubleshooting experience across four or more operational areas in distributed systems is preferred, spanning compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or application development.
• Experience in a similar technical account management, consulting, architecture, platform engineering, systems engineering, or cloud architecture role is preferred.
• Practical knowledge of 5G network architecture and call flows, 5G troubleshooting, or OSS/BSS product troubleshooting is preferred.

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