Sales Supervisor | Al-Futtaim Automotive - BYD | KSA

Position Summary

Team Leadership & Daily Operations

• Lead daily sales operations through team huddles, target tracking, and activity planning.
• Allocate walk-in customers, digital leads, and key accounts based on team workload and conversion capability.
• Coach Sales Executives on product knowledge, sales techniques, customer engagement, and objection handling.
• Monitor individual and team performance against sales targets and dealership expectations.
• Maintain discipline in showroom processes, attendance, and daily activity standards.

Deal Support & Conversion

• Support Sales Executives in high-value, complex, or sensitive customer negotiations.
• Approve discounts, F&I proposals, and trade-in valuations within delegated authority.
• Drive structured second-facing on undecided customers to improve closing ratios.
• Ensure every deal is structured to maximize profitability while maintaining customer satisfaction.

Pipeline & Activity Management

• Monitor lead response times, pipeline health, and conversion performance.
• Ensure 100% lead capture, accurate data entry, and consistent CRM/DMS updates.
• Identify underperformance early and implement corrective coaching and action plans.
• Maintain visibility on booking pipelines, test drives, and pending deals.

Customer Experience & Showroom Standards

• Ensure showroom presentation, vehicle display, and demo fleet readiness meet brand standards.
• Handle customer escalations proactively to protect NPS/CSV performance.
• Coordinate with Handover, F&I, and Aftersales teams for a seamless customer journey.
• Promote a customer-first culture across the sales team.

Reporting & Compliance

• Prepare daily, weekly, and monthly performance reports for the Sales Manager.
• Ensure all deals comply with OEM, regulatory, and internal documentation standards including KYC and financing requirements.
• Maintain audit readiness across deal files, customer records, and sales documentation.
• Support compliance with company policies, brand guidelines, and regulatory requirements.

Education & Experience Requirements

• Diploma or Bachelor's Degree in Business Administration, Marketing, or a related discipline.
• Minimum 3-6 years of automotive retail sales experience within a franchised dealership environment.
• At least 1-2 years of experience in a senior sales, team lead, or supervisory role.
• Proven track record of strong personal sales performance prior to leadership.
• Experience managing daily showroom operations and coaching sales teams in high-volume environments.

Technical Skills

• Strong proficiency in CRM and Dealer Management Systems (DMS) for pipeline management, deal tracking, and reporting.
• Solid Microsoft Office skills, particularly Excel for performance tracking and reporting.
• Good understanding of F&I products, financing structures, and trade-in valuation processes.
• Ability to analyse sales performance metrics and drive improvement actions.
• Valid Saudi Arabia driving license.

About Al-Futtaim Automotive