Parts Advisor | Al-Futtaim Automotive - BYD | KSA

Position Summary

Parts Sales & Customer Service

• Identify, quote, and supply genuine parts to workshop technicians, retail customers, and trade accounts accurately and efficiently.
• Advise customers on correct part selection, compatibility, alternatives, and upsell opportunities including accessories and service-related items.
• Achieve monthly targets for parts sales revenue, gross margin, and accessory penetration.
• Ensure high levels of customer service through accurate order processing, timely responses, and professional communication.

Inventory & Stock Control

• Process purchase orders, goods receipts (GR), inter-branch transfers, and stock adjustments within the DMS accurately and on time.
• Maintain optimal stock levels for fast-moving parts while minimizing overstock, obsolete, and slow-moving inventory.
• Conduct cycle counts and support periodic full stock takes to ensure inventory accuracy and reduce variances.
• Monitor stock aging, obsolescence, and demand trends, recommending corrective actions aligned with company policies.
• Ensure proper storage, labeling, and traceability of parts in compliance with OEM standards.

Workshop & Sales Support

• Supply parts to the workshop in line with promised delivery times to avoid delays in Repair Orders and maintain workshop productivity.
• Coordinate with Service Advisors and Workshop Supervisors on urgent requirements, especially Vehicle-Off-Road (VOR) cases.
• Escalate critical parts shortages and follow up on urgent orders to minimize vehicle downtime.
• Support the Sales team with accessory requests, vehicle preparation needs, and PDI-related parts supply.

Order Management & OEM Coordination

• Place daily stock orders and emergency orders with OEM suppliers in line with demand forecasts and stock planning.
• Track open orders, manage backorders, and provide accurate estimated delivery timelines (ETAs) to internal and external customers.
• Maintain forward stock planning aligned with workshop demand, seasonal trends, and marketing campaigns.
• Ensure correct parts sourcing, pricing, and compliance with OEM supply chain guidelines.

Reporting & Compliance

• Prepare daily, weekly, and monthly reports on parts sales, margins, stock health, and inventory performance.
• Ensure full compliance with OEM parts policies, warranty parts return processes, and dealership internal controls.
• Maintain strict adherence to genuine parts usage, ensuring no counterfeit or non-approved parts are supplied.
• Support audit readiness and documentation accuracy across all parts transactions.

Education & Experience

• Diploma or Bachelor's Degree in Business Administration, Logistics, Automotive, or a related field.
• Minimum 2-4 years of experience in parts operations within a franchised automotive dealership environment in KSA or GCC.
• Strong exposure to parts sales, inventory control, and workshop parts supply processes.
• Experience handling EV or hybrid vehicle parts and high-voltage components is considered an advantage.

Technical Skills

• Proficiency in Dealer Management Systems (DMS) such as SAP, Kerridge, Autoline, or equivalent platforms for parts operations.
• Strong working knowledge of OEM Electronic Parts Catalogues (EPC) for accurate part identification.
• Solid Microsoft Excel skills for reporting, stock analysis, and sales tracking.
• Ability to manage order processing, stock control, and reporting with high accuracy.
• Bilingual fluency in Arabic and English (written and spoken) is essential.
• Valid Saudi Arabia driving license is preferred.

About Al-Futtaim Automotive