Receptionist
Role Overview
Manage the front desk at an automotive showroom and provide customer service and administrative support.
The role requires a professional, friendly, customer-oriented approach and understanding of automotive service center operations.
Key Skills for This Role
Full Job Posting
Role overview
Manage the front desk at an automotive showroom and provide customer service and administrative support.
The role requires a professional, friendly, customer-oriented approach and understanding of automotive service center operations.
Requirements
- Experience in the automotive industry, excellent communication and organizational skills, and a professional attitude.
- Good understanding of automotive service center operations.
Front desk and customer service
- Welcome customers, visitors, and business partners; handle calls, emails, and inquiries and direct them to the right personnel.
- Identify customer needs and direct visitors to sales consultants, service advisors, spare parts, or management.
- Maintain an organized reception area and welcoming showroom; register customer and visitor information in the CRM or showroom system.
- Coordinate appointments, showroom visits, test drives, and meetings; alert sales consultants to customer arrivals.
- Answer inquiries about vehicle models, locations, hours, and services within the role's scope.
- Handle feedback and complaints courteously and escalate issues to the relevant department or manager.
Administration and coordination
- Manage correspondence, courier deliveries, and document distribution; assist with data entry, filing, scanning, photocopying, and records.
- Replenish reception supplies and promotional materials and coordinate with sales, marketing, service, and administration teams.
- Support showroom events, promotions, vehicle launches, and customer engagement activities when required.
- Maintain customer confidentiality and follow company policies, customer service, conduct, grooming, and telephone etiquette standards.
Pay
- Pay starts at AED 4,000 per month.
Workplace
- Work location is in person.
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