CRM Supervisor
Key Skills for This Role
Full Job Posting
Key responsibilities
- Supervise daily activities of CRM and call center agents.
- Monitor inbound and outbound calls and ensure quality standards.
- Ensure proper handling and timely follow-up of leads and customer inquiries.
- Coach team members to improve performance and service quality.
- Prepare and present monthly CRM and call center reports.
- Track lead-conversion, call-performance, and customer-satisfaction KPIs.
- Analyze lost sales and recommend improvement actions.
- Maintain accurate customer data and CRM system usage.
- Handle escalated customer complaints professionally.
- Coordinate with sales and after-sales teams to improve the customer journey.
Requirements
- Bachelor’s degree in Business Administration or a related field.
- 3–5 years of CRM or call center operations experience in the automotive industry.
- Proven team supervision experience.
- Strong analytical and reporting skills.
- Excellent communication skills.
- Fluency in Arabic and English is mandatory.
Pay
- Pay is AED 9,000–10,000 per month.
Employment type
- The role is full-time.
Work location
- Work is performed in person.
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