Quality Assurance Officer

About the role

Quality assurance and compliance

• Support institutional policy, procedure, and QA process implementation and monitoring; monitor compliance with academic regulations and approved procedures.
• Assist with accreditation activities, audits, reviews, and regulatory inspections; maintain QA records and evidence repositories.
• Track compliance gaps and follow up on corrective and preventive actions.

Continuous improvement and governance

• Support quality improvement initiatives, monitor departmental action plans, and record recommendations, corrective actions, and outcomes.
• Help evaluate quality enhancement activities and support academic governance and institutional effectiveness.
• Coordinate QA meetings and committee activities; prepare agendas, reports, presentations, and supporting documents; record minutes and track action points.
• Assist faculty with course file documentation and submission requirements.

Documentation and reporting

• Review and update policies, procedures, forms, and QA templates; manage document control, versioning, and record retention.
• Support process maps, checklists, and quality monitoring tools; prepare reports and maintain quality-related records.

Requirements

• Bachelor's degree in Quality Assurance, Education, Business Administration, or a related field.
• 3–5 years of experience in Quality Assurance, Accreditation, Higher Education Administration, or Institutional Effectiveness.
• Strong Microsoft Excel and Microsoft Office knowledge; experience with data collection, analysis, reporting, and documentation.
• Excellent communication, organizational, and coordination skills, with attention to detail and accuracy.

Preferred qualifications

• Higher education institution experience is preferred.
• Knowledge of UAE accreditation requirements such as CAA/KHDA and experience supporting accreditation reviews, audits, and institutional assessments are preferred.
• Familiarity with LMS platforms, dashboards, and business intelligence tools is preferred.

Contract

• 12-month renewable contract.