Power Platform & AI Engineer

Role overview

Responsibilities

• Build and support governed Power Platform solutions and AI agents using Microsoft 365 Copilot, Copilot Studio and Microsoft Foundry.
• Support Microsoft 365 and related services, manage tickets and incidents, and investigate workflow, reporting, access and capacity issues.
• Manage environments, configurations, connections, knowledge sources, permissions, deployments and change controls.
• Create reusable components and integration patterns; maintain technical designs, support procedures and knowledge articles.
• Deliver approved BAU improvements, assess AI solution feasibility and contribute estimates to mini business cases.
• Test solutions, resolve defects, maintain evidence and deliver controlled releases across development, test and production environments.
• Apply security, identity, data protection and responsible AI standards; analyse service trends and guide makers on safe practices.

What you’ll need

• Experience engineering and supporting business applications, reporting products and automated workflows in an operational environment.
• Practical knowledge of Power Platform, Microsoft 365, Power Apps, Power Automate, Power BI, SharePoint, Teams, Dataverse, connectors and APIs.
• Hands-on experience building, testing, deploying and supporting secure, governed agents with Microsoft 365 Copilot, Copilot Studio and Microsoft Foundry.
• Knowledge of environment management, deployment pipelines, application lifecycle management, security, identity, permissions, data loss prevention and responsible AI governance.
• Experience managing tickets, prioritising incidents and service requests, meeting service levels and communicating with users and stakeholders.
• Strong diagnostic, analytical, planning, documentation and collaboration skills; ability to translate business needs into maintainable solutions and guide makers.
• Understanding of adoption, licensing, capacity, costs, supportability and measurable business benefits.
• Degree-level qualification or equivalent relevant experience in software engineering, application development or IT service delivery.

Desirable qualifications

• Relevant Microsoft Power Platform certification, such as Power Platform Developer or Functional Consultant, is desirable.
• Microsoft 365, Power BI or Azure certification; ITIL Foundation V4; and PRINCE2 or Agile delivery experience are desirable.

Location and working arrangement

• Based at the Birmingham City Centre Head Office with a flexible hybrid working approach.

Benefits

• Benefits include discounts across M&B brands, additional holiday purchase, matched pension contributions, private healthcare and dental, Cycle to Work, wellbeing schemes, and 26 days’ annual leave plus bank holidays.