Digital Data Analyst
Role Overview
Join the Data & Analytics team to develop insights from customer and digital data across Mitchells & Butlers brands.
The role supports Customer Marketing and Brand teams with data-led decisions, marketing performance, customer engagement, and commercial outcomes.
The position is based in Birmingham City Centre with hybrid working and is described as permanent.
Key Skills for This Role
Full Job Posting
Role overview
Join the Data & Analytics team to develop insights from customer and digital data across Mitchells & Butlers brands.
The role supports Customer Marketing and Brand teams with data-led decisions, marketing performance, customer engagement, and commercial outcomes.
The position is based in Birmingham City Centre with hybrid working and is described as permanent.
Responsibilities
- Deliver actionable insights for strategic and operational decisions across brands.
- Analyse digital, customer, and campaign performance data to identify trends, opportunities, and growth recommendations.
- Build and maintain dashboards, reports, visualisations, and KPI performance reporting.
- Measure campaign effectiveness and optimise audience engagement with Customer Marketing, CRM, and Brand Marketing teams.
- Support segmentation, targeting, and audience activation initiatives.
- Promote best practice in analysis, reporting, visualisation, and governance.
- Collaborate with external data and technology partners and contribute to data landscape modernisation.
Skills and experience
- Advanced SQL skills and experience extracting, manipulating, and analysing large datasets.
- Strong experience with BI and visualisation tools such as Power BI, Tableau, Qlik, or similar.
- Experience creating scalable reporting solutions and KPI frameworks.
- Ability to explain complex analysis to technical and non-technical audiences and present insights to stakeholders.
- Knowledge of GDPR and data compliance best practices.
- Experience with CDPs and audience activation workflows.
- Knowledge of Python or R is listed; exposure to predictive analytics, machine learning, or AI-powered analytics is also sought.
- Experience analysing customer, CRM, or digital marketing data.
Benefits
- Annual bonus scheme, private medical plan, pension scheme, and 26 days of annual leave.
- Discounts across Mitchells & Butlers brands, a Friends & Family discount, a free shares programme, high street retail discounts, and employee assistance and wellbeing support.
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