Performance and KPI Manager

Role overview

KPI framework and governance

• Develop and maintain group-wide KPI, scorecard, and performance reporting frameworks.
• Define measurable, relevant KPIs with business leaders and align them with strategic objectives.
• Set KPI definitions, calculation methods, data owners, reporting frequency, and approval requirements.
• Review KPIs as priorities change and promote consistent measurement across divisions, departments, and locations.

Monitoring and reporting

• Consolidate and analyze performance data from business units and support functions.
• Prepare monthly and quarterly dashboards, scorecards, and management reports.
• Track actuals against targets, budgets, and prior periods; identify trends, gaps, risks, and strong performance.
• Present findings and recommendations to senior management.

Reviews and improvement

• Coordinate periodic performance reviews with department heads and business leaders; follow up on actions, owners, and deadlines.
• Support corrective action plans for missed targets and identify productivity, efficiency, service quality, and cost-control improvements.
• Monitor improvement actions and report progress.

Data quality and systems

• Define data collection and validation processes to improve accuracy and consistency.
• Work with IT and relevant departments to improve KPI reporting tools and automation.
• Maintain reliable KPI definitions, targets, results, and documentation; ensure timely reports and appropriate handling of information.
• Guide and train KPI owners on reporting requirements and performance analysis.

Qualifications and experience

• Bachelor’s degree in Business Administration, Finance, Engineering, Statistics, or a related field.
• At least 8 years of relevant experience, including experience managing KPIs or business performance reporting.
• Professional certification in performance management, business analytics, or a related discipline is an advantage.