Oracle Fusion CX Functional Consultant

Role overview

Oracle modules in scope

• Oracle CPQ: product configuration, pricing, quotations, proposal generation, profitability controls, contract and subscription quoting, and quote-to-order conversion.
• Oracle Sales Enterprise: CRM, customer and account management, sales opportunities, pipeline management, and forecasting.
• Oracle Service Enterprise: after-sales service, service-center and call-center operations, ticketing, and service-request management.
• Oracle Field Service: field maintenance, technician scheduling, appointment booking, dispatching, and service execution.
• Oracle Subscription Management: subscription lifecycle and renewals, including warranty and maintenance contract processes.

Implementation responsibilities

• Lead discovery workshops; assess processes and recommend improvements aligned with Oracle functionality and industry practices.
• Prepare solution designs, process maps, configuration documents, and functional specifications; configure applications and manage functional delivery.
• Design integrated lead-to-quote, quote-to-order, service request, field service, and subscription-renewal processes.
• Coordinate integrations with ERP and integration teams across product data, inventory, order management, finance, and external systems.
• Define and support data migration, including cleansing, mapping, validation, and reconciliation.
• Lead functional testing, support integration testing, coordinate user acceptance testing, and resolve issues.
• Deliver user training, procedures, and knowledge transfer; support cutover, go-live, stabilization, and enhancements.
• Coordinate implementation partners, challenge solutions, and ensure delivery meets agreed requirements.

Required qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related discipline.
• At least three completed end-to-end Oracle CX implementations, including at least two in manufacturing and/or service organizations.
• Hands-on functional experience across the listed modules and ability to deliver integrated CX processes.
• Experience with complex product configurations, pricing, approval workflows, and quotations.
• Strong understanding of after-sales operations, equipment maintenance, warranties, service contracts, and field workforce scheduling.
• Experience defining Oracle CX integrations with Oracle Fusion ERP/SCM; Oracle Integration Cloud is preferred.
• Proven ability to manage workshops, configuration, testing, data migration, training, and go-live activities.
• Strong communication, documentation, stakeholder-management, and problem-solving skills.

Preferred experience

• Relevant Oracle certifications are preferred.
• Experience in industrial equipment, engineered products, automotive, or equipment service businesses is preferred.
• Experience supporting multi-company and multinational implementations is preferred.
• Familiarity with Oracle AI capabilities, service analytics, and process automation is preferred.

Application information

• Include an implementation summary for each project specifying industry, modules implemented, your role, and go-live status.