Operations Executive - Aerospace

Role overview

Shipment information and execution

• Receive, record, and validate customer orders and execute routing plans according to Customer Operation Support instructions.
• Coordinate shipment documents and updates with network offices, liaise with clients, and arrange shipments from origin through delivery.
• Coordinate land, marine, and air operations crews across locations and support their operations.
• Ensure customs compliance with local import and export regulations for equipment and materials.
• Check cargo availability and confirm shipment readiness with network offices.
• Manage out-of-scope requests, rate negotiations, client rate filing, approvals, and shipment confirmation.

Shipment monitoring and customer support

• Troubleshoot service deviations, escalate issues, and centralize and follow up on claims.
• Provide 24/7 on-call support after office hours and on public holidays for AOG situations.
• Report damage and raise claims in line with air and sea processes.
• Monitor shipments in the Link tracker, resolve deviations, and coordinate recovery plans with the network and client.
• Follow up on missing shipment data and ensure tracking records are updated.
• Update and distribute SOPs when the scope changes.

Invoices and improvement

• Maintain statement-of-account files with current invoices and submit them to Dnata for final review.
• Resolve rate discrepancies between network offices and the client and reconcile invoice disputes.
• Reconcile weekly to support timely payment of network invoices under agreed credit terms.
• Conduct weekly coordination meetings with overseas network teams to review invoice disputes, identify root causes, track resolution, and support closure.
• Seek technological and process improvements to service and cost.

Candidate profile

• The employer seeks a keen and driven candidate who can learn and adapt in a demanding, dynamic team.
• The role requires 24/7 on-call coverage for after-hours, public holidays, and AOG situations.

Contract and schedule

• The posting describes the position as both a permanent contract and full-time.
• No salary or compensation cadence is provided.