Operations Executive - Aerospace

Role overview

Shipment coordination and execution

• Receive, record, and validate customer orders; execute routing plans according to Customer Operation Support instructions.
• Collect and control shipment documents and updates, liaise with clients, and coordinate shipment arrangements.
• Manage shipments from origin country through delivery and coordinate land, marine, and air operations crews.
• Ensure compliance with local import and export regulations for equipment and materials.
• Check cargo availability and confirm whether shipping can proceed.
• Manage out-of-scope requests, network rate negotiations, client rate filing, and required approvals.
• Escalate service deviations, centralize and follow up on claims, and coordinate daily operations with clients.
• Provide 24/7 on-call support for AOG situations, including after office hours and public holidays.

Monitoring and invoicing

• Monitor shipments using the Link tracker, resolve service deviations, and coordinate recovery plans with the network and client.
• Follow up on missing key data events and ensure the tracker is updated promptly.
• Report damage promptly, raise claims according to air and sea processes, and update and distribute SOPs when scope changes.
• Maintain statement-of-account files and submit current invoices to Dnata for review.
• Resolve rate discrepancies and invoice disputes, and reconcile accounts weekly to support timely payment.
• Meet weekly with overseas network teams to review invoice disputes, identify causes, track progress, and close issues.

Continuous improvement

• Seek technology and process improvements to reduce cost and improve service.
• Engage with the network to address cost issues and service failures.

Requirements

• Be keen and driven, and able to learn and adapt within a demanding, changing logistics environment.
• Provide 24/7 on-call support for AOG situations, including after office hours and public holidays.