Operations Executive - Aerospace

Role overview

Shipment information and execution

• Receive, record, and validate customer orders; execute routing plans according to Customer Operation Support instructions.
• Collect shipment documents and updates from network offices, liaise with clients, and coordinate shipment arrangements.
• Take responsibility for shipments from origin through delivery; coordinate land, marine, and air operations crews.
• Ensure local import/export customs compliance for equipment and materials.
• Check cargo availability and confirm shipments can proceed; coordinate out-of-scope requests, rates, approvals, and shipment confirmations.

Shipment handling and monitoring

• Troubleshoot service deviations, escalate issues, centralize claims, and follow up on resolution.
• Provide 24/7 on-call support outside office hours and on public holidays for AOG situations.
• Monitor shipments through the Link tracker, resolve deviations, and coordinate recovery plans with the network and client.
• Follow up on missing key-data events and ensure shipment trackers are updated.
• Report damage, raise claims under air/sea processes, and update and disseminate SOPs when scope changes.

Invoices and service improvement

• Maintain statement-of-account files with current invoices and submit them to Dnata for final review.
• Resolve network/client rate discrepancies and invoice disputes; reconcile weekly to support timely payment under agreed credit terms.
• Hold weekly coordination meetings with overseas network teams to review invoice disputes, identify causes, track resolutions, and close issues.
• Seek service and cost improvements, including technology and process improvements, and coordinate day-to-day operations with the client.

Candidate profile and schedule

• The posting seeks a keen and driven candidate who is willing to learn and adapt within a demanding, dynamic team.
• The role requires coordination with internal and external stakeholders and customer support for task completion.
• Provide 24/7 on-call support covering after-office hours and public holidays for AOG situations.