Operations Executive - Aerospace

Role overview

Check shipment information

• Receive, record, and validate customer orders.
• Prepare routing plans according to Customer Operation Support instructions.
• Coordinate with network offices to collect required documents, including commercial invoices and packing lists, obtain updates, and arrange shipments with clients.
• Take responsibility for shipments from origin country through delivery.
• Seek service and cost improvements through technology and process changes.
• Coordinate land, marine, and air operations crews across locations.
• Ensure customs compliance with local import and export regulations for equipment and materials.

Handle shipments

• Coordinate with network offices to check cargo availability and confirm whether shipping can proceed.
• Manage ad hoc out-of-scope requests, including rate negotiations with the network, rate filing with the client, and required approvals before shipment confirmation.
• Troubleshoot service deviations, centralize claims, and follow up.
• Provide 24/7 on-call support after office hours and on public holidays for AOG situations.
• Work with the network to improve cost and address service failures.
• Coordinate day-to-day operations with the client.

Monitor shipments and invoices

• Report damages promptly and raise claims in line with air and sea processes.
• Monitor shipments through the Link tracker, resolve service deviations, and deploy recovery plans with the network and client.
• Follow up on missing key data events with network offices and ensure timely tracker updates.
• Update and distribute SOPs when the scope changes.
• Maintain SOA files with the latest invoices and submit them to Dnata for final review.
• Resolve rate discrepancies and invoice disputes between the network and client; reconcile weekly to support timely network payments.
• Hold weekly coordination meetings with overseas network teams to review invoice disputes, identify root causes, track resolution, and close issues.

Candidate profile

• The employer seeks a keen and driven candidate who can learn and adapt in a demanding, dynamic team.

Employment

• The role is described as a permanent contract and full time.