Operations Executive - Aerospace

Role Overview

Shipment Information and Coordination

• Receive, record, and validate customer orders, and prepare routing plans according to Customer Operation Support instructions.
• Coordinate with network offices to collect and control required documents, including commercial invoices and packing lists, and provide shipment updates.
• Liaise with clients and arrange shipments, taking responsibility from origin country through delivery.
• Coordinate land, marine, and air operations crews across locations and support operations.
• Ensure customs compliance with local import and export regulations for equipment and materials.
• Seek technological and process improvements to service and cost.

Shipment Handling and Monitoring

• Check cargo availability with network offices and confirm when shipping can proceed.
• Manage out-of-scope requests, including network rate negotiations, client rate filing, and obtaining required approvals before shipment confirmation.
• Troubleshoot service deviations, escalate issues, and centralize and follow up on claims.
• Provide 24/7 on-call support after office hours and on public holidays for AOG situations.
• Monitor shipments using the deployed Link tracker, resolve service deviations, and coordinate recovery plans with the network and client.
• Report damages promptly and raise claims under the air and sea processes; follow up on missing key data and timely tracker updates.
• Update and distribute SOPs when scope changes, and coordinate day-to-day operations with the client.

Invoices and Reporting

• Maintain SOA files with current invoices and submit them to Dnata for final review.
• Resolve rate discrepancies between the network and client, reconcile invoice disputes, and conduct weekly reconciliation to support timely payment under agreed credit terms.
• Hold weekly coordination meetings with overseas network teams to review invoice disputes, identify root causes, track resolution, and close issues.

Candidate Profile

• The employer seeks a keen, driven candidate who can learn and adapt within a demanding, dynamic team.
• Provide 24/7 on-call support after office hours and on public holidays for AOG situations.

Employment

• The posting states permanent contract and full-time employment.