Key Account Manager
Role Overview
Own a named portfolio of strategic food and beverage groups, including multi-outlet chains and hospitality brands.
Protect and grow account revenue, expand qlub across outlets, and build commercial partnerships with clients.
Key Skills for This Role
Full Job Posting
About qlub
qlub offers QR-based restaurant payment experiences, including Pay-at-Table, Digital Menus, Order-and-Pay, Payment Links, and SoftPOS terminals.
The company describes itself as a fast-scaling fintech backed by Mastercard, Mubadala, e&, and Shorooq.
The role
Own a named portfolio of strategic food and beverage groups, including multi-outlet chains and hospitality brands.
Protect and grow account revenue, expand qlub across outlets, and build commercial partnerships with clients.
What you'll own
- Serve as the main point of accountability for strategic accounts, from executive sponsors to store-level operators.
- Drive retention and expansion by growing GMV, increasing adoption across outlets and products, and defending against churn.
- Build and run joint business plans and quarterly reviews with agreed goals, owners, and timelines.
- Negotiate and manage commercial terms, renewals, and expansion agreements.
- Identify adoption risks, quiet outlets, competitive pressure, and stalled rollouts early and address them.
- Work with Sales, Product, Operations, and Marketing on joint initiatives; bring account feedback into the product roadmap.
What you'll need
- 4 to 6 years in key account management, strategic account management, or enterprise client management.
- Track record owning large multi-location or enterprise accounts and delivering revenue retention and growth.
- Commercial acumen with negotiation, renewal, and contract management experience.
- Excellent communication and relationship-building skills, including with C-level stakeholders.
- Analytical ability to use data to develop insights and make decisions.
- Proficiency with CRM systems, reporting tools, and Google Workspace.
- Fluency in English is required.
Nice to have
- Experience in payments, fintech, hospitality technology, or a high-growth marketplace is a plus.
- Experience rolling out products across multi-outlet groups or franchise networks is a plus.
- Arabic language skills are a plus.
What qlub offers
- The employer describes ownership, challenging work, collaboration with experienced operators, and the opportunity to contribute to a growing restaurant technology company.
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