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IT Executive

25hours Hotels
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 3 weeks ago
Hotel IT systems and infrastructureIT service delivery and supportNetwork infrastructure (LAN/WAN)User access controlHardware configurationIT troubleshooting

Full Job Posting

Company

25hours Hotel One Central is described as a contemporary hotel in Dubai with an informal, diverse team.

Role

The IT Executive manages hotel IT systems, services, infrastructure, and day-to-day department operations.

The role applies group IT guidance and hotel-specific service levels, standards, budgets, and timelines.

Responsibilities

  • Implement the hotel IT plan and group-wide systems, and assess IT systems and infrastructure for security, scalability, and reliability.
  • Manage colleague IT support, guest and staff IT queries, escalations, user access, hardware, and network infrastructure.
  • Oversee hotel AV services, meeting-room and event-space readiness, troubleshooting, and support for VIPs and events.
  • Lead day-to-day IT department operations, guide staff, coordinate with stakeholders, and ensure HSE compliance.
  • Recommend and implement approved policies and procedures, monitor adherence, and identify improvements to processes and productivity.

Qualifications

  • Bachelor’s degree in IT, Computer Science, or equivalent; a master’s degree in these fields or equivalent is also listed.
  • Microsoft Certified Professional (MCP) or equivalent professional certification.
  • At least three years of IT experience; hospitality or blue-chip experience is preferred.
  • Excellent knowledge of IT processes, including applications, databases, and support; advanced understanding of ICT and IT security standards.
  • Understanding of hotel operations and IT requirements for guest information management and loyalty programs.
  • Budgeting, planning, and interpersonal skills.

Benefits

  • Employee offer includes ten free nights a year at 25hours hotels and discounts at Ennismore bars, restaurants, and hotels.
  • The posting also mentions offers from cooperation partners and staff parties.

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