Front Office Intern

About 25hours Hotel One Central

Role overview

Front Office duties

• Welcome guests and assist with inquiries, directions, and hotel information; answer calls and direct them to the relevant departments.
• Support check-in, check-out, registration, room allocation, reservation inquiries, and guest information updates in the hotel system under supervision.
• Handle guest requests, complaints, and feedback professionally, escalating concerns when necessary.
• Coordinate with Housekeeping, Reservations, and other teams to support guest requests and smooth operations.
• Prepare and maintain guest documents, reports, and Front Office records.
• Handle guest information confidentially and follow hotel policies, procedures, and data protection requirements.
• Follow professional appearance, grooming, hygiene, and service standards; participate in briefings, training, and daily operations.

Qualifications

• Currently pursuing a diploma or degree in Hospitality Management, Hotel and Restaurant Management, Tourism, or a related field.
• Previous hotel operations or customer service experience is advantageous but not required.
• Good verbal and written English communication skills, customer service orientation, and genuine interest in hospitality.
• Positive attitude, willingness to learn, teamwork, and interpersonal confidence with guests from diverse backgrounds.
• Professional and presentable appearance; basic computer skills and familiarity with Microsoft Office.
• Organizational skills, attention to detail, ability to multitask in a fast-paced environment, and flexibility to work shifts, weekends, and public holidays.

Benefits

• Employees may stay ten nights a year at 25hours hotels for free.
• The posting mentions discounts at Ennismore bars, restaurants, and hotels, offers from cooperation partners, and staff events.