Front Office Supervisor
Role Overview
The Front Office Supervisor leads and supervises Guest Service Agent operations.
The role oversees daily activities, monitors team performance, and provides guidance to achieve departmental objectives.
Key Skills for This Role
Full Job Posting
About Yas Plaza Hotels
Yas Plaza Hotels by Aldar Hospitality is a collection of six international hotels on Yas Island in Abu Dhabi.
About the role
The Front Office Supervisor leads and supervises Guest Service Agent operations.
The role oversees daily activities, monitors team performance, and provides guidance to achieve departmental objectives.
Front Office responsibilities
- Coordinate shifts and ensure excellent guest service, positive guest and employee relations, and compliance with standards and procedures.
- Train, coach, and support Front Office colleagues; oversee check-in, check-out, and guest-service operations.
- Monitor VIP arrivals, room allocations, and special requests; inspect rooms and arrange VIP amenities.
- Prepare operational and financial reports; verify room rates, reservations, and billing accuracy.
- Handle night audits and distribute daily reports when required.
- Manage room blocking and documentation; follow up on room-status discrepancies and sleep-out reports.
- Assist the Duty Manager with daily operations and service standards.
- Resolve guest complaints promptly and professionally, coordinating with other departments for seamless operations.
Workplace
- The role is at Yas Plaza Hotels on Yas Island, Abu Dhabi.
Requirements
- Supervise and coordinate Front Office shift operations to ensure excellent guest service.
- Maintain positive guest and employee relations.
- Train, coach, and support Front Office colleagues.
- Ensure compliance with Front Office standards, policies, and procedures.
- Oversee check-in, check-out, and guest service operations.
- Monitor VIP arrivals, room allocations, and special requests; conduct room inspections and arrange VIP amenities.
- Prepare and submit operational and financial reports; verify room rates, reservations, and billing accuracy.
- Handle night audit duties and distribute daily reports when required.
- Manage room blocking and related documentation, and follow up on room-status discrepancies and sleep-out reports.
- Assist the Duty Manager with daily operations and service standards.
- Resolve guest complaints promptly and professionally, coordinating with other departments for smooth operations.
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