Field Implementation Manager

• Own end-to-end venue implementations, from handover after contract signature through launch and stabilization

• Coordinate with Sales, Operations, Product, and Technical teams to ensure every implementation is delivered on time and to a high standard

• Conduct on-site venue visits to assess operational requirements, configure solutions, deploy hardware/software, and prepare restaurants for launch

• Lead hands-on training and enablement for restaurant owners, managers, and front-of-house teams to ensure they are confident using qlub

• Troubleshoot implementation and operational issues on-site, working with internal teams to drive issues through to resolution

• Manage multiple venue launches simultaneously, prioritizing activities based on launch timelines, venue requirements, and business impact

• Ensure all implementation requirements, configurations, and launch milestones are accurately documented and completed

• Monitor newly launched venues during the initial stabilization period, identifying adoption or operational issues and proactively addressing them

• Build strong relationships with restaurant partners and act as the primary implementation point of contact throughout the launch process

• Identify recurring implementation challenges and work with internal teams to improve processes, tools, and the overall launch playbook

• Provide feedback from the field to Product and Operations to help improve qlub's solutions and merchant experience

• Maintain high implementation velocity while ensuring quality, accuracy, and an excellent partner experience

W ho you are

• You've done this before in a fast-moving, high-growth environment

• You move fast and make strong decisions with incomplete information

• You take real ownership and think like an operator, not a coordinator

• You're energized by hard problems in payments, hospitality, and customer experience

W hat you’ll need

• 3+ years of experience in Implementation, Customer Success, Field Operations, Account Management, Onboarding, or a similar customer-facing operational role

• Proven experience managing end-to-end implementations, launches, or deployments across multiple customers or locations

• Experience working with multiple stakeholders and coordinating projects against tight deadlines

• Exceptional in-person and written communication skills, with the ability to build trust quickly with customers and internal teams

• Strong problem-solving and project management skills with excellent attention to detail

• Comfortable working independently and managing your own schedule across a large geographic territory

• Valid US driver's license and access to reliable transportation

• Willingness to travel extensively within the assigned market and spend the majority of your time on-site with restaurant partners

• Fluency in English is a must

N ice to have

• Experience implementing hardware, SaaS, POS, payment, or other technology solutions

• Experience working with multi-location restaurant groups or enterprise customers

• Experience in a high-growth startup or scale-up environment

What we offer

• Real ownership over products that impact millions of diners and thousands of restaurants globally

• The opportunity to solve challenging problems in payments, hospitality, and customer experience

• A fast-moving environment where great ideas quickly become reality

• Close collaboration with experienced operators, builders, and industry experts

• A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally

Ready to build? Join us and help shape how the world pays at the table. If that excites you, apply now.