Customer Care Specialist
Role Overview
The Customer Care Specialist handles inbound and outbound calls and supports clients with stock brokerage accounts.
The role listing identifies the location as RAK Branch- Abu Dhabi (UAE National Only).
Key Skills for This Role
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Role purpose
The Customer Care Specialist handles inbound and outbound calls and supports clients with stock brokerage accounts.
The role listing identifies the location as RAK Branch- Abu Dhabi (UAE National Only).
Key accountabilities
- Answer client inquiries by phone and email with accurate, timely information about services and products.
- Assist with account setup, maintenance, and troubleshooting.
- Explain ADIB Securities trading platforms and tools to clients.
- Resolve complaints professionally; escalate complex cases when necessary and follow up to confirm resolution and satisfaction.
- Coordinate with Client Services, Compliance, Sales, and Operations to resolve issues and support a seamless client experience.
- Attend team meetings and training to stay current on policies and procedures.
Required skills and experience
- Previous experience in a call center, customer service, or stock brokerage environment.
- Knowledge of stock market principles and trading platforms.
- Good presentation skills, poise, product knowledge, time management, and communication skills.
- Knowledge of Word and PowerPoint; ability to work under pressure.
- Fluency in Arabic and English.
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