Sales Governance & Control Senior Officer

Role purpose

Risk management and compliance monitoring

• Ensure sales channels follow controlled workflows and compliance standards.
• Monitor agencies involved in sales activity for performance, practices, and effectiveness.
• Check and validate process adherence, sales practices, and risk and control execution.
• Inspect and track processes; investigate non-compliance or control weaknesses and recommend corrective actions.
• Design policy and practice frameworks aligned with sales strategy, customer experience, and regulation.
• Monitor key risk indicators and scoring cycles; conduct assigned risk and control assessments.
• Manage incident logs and related risk-management system actions for assigned sales units.

Process improvement, reporting, and support

• Work with stakeholders to close process and regulatory gaps and reduce vulnerabilities.
• Analyze first-pass rates, business quality, and sales-channel trends; suggest workflow improvements.
• Monitor lead management for fairness, duplication, mishandling, and unauthorized access; investigate complaints and staff misconduct as needed.
• Prepare dashboards, guidelines, communications, documentation, and management reports on control performance, compliance, and significant issues.
• Collaborate across departments on controls; support sales units with GIA and second-line-of-defense recommendations, follow up on issues, and monitor corrective-action dates.
• Conduct periodic independent sweep checks in sales offices for clean-desk compliance and data handling.
• Complete additional management assignments as business needs require.

Qualifications and experience

• Bachelor's degree required; business administration, law, finance, or a related field is preferred.
• Over 7 years of experience in retail banking, back-end operations, quality assurance, governance, support, compliance, or risk.
• Expertise using banking software and applications is preferred.
• Strong understanding of banking operations, internal controls, and regulatory requirements.
• Good knowledge of UAE banking practices, regulations, and risks.
• Strong communication, teamwork, problem-solving, attention to detail, and organizational skills.
• Willingness to travel within the UAE.