Client Services & Collections Manager

Role overview

Client services

• Manage client onboarding, documentation, account setup, and payment schedule communication.
• Handle inquiries, complaints, payment concerns, and escalations; ensure timely resolution.
• Establish service standards, response times, and escalation procedures.
• Monitor client satisfaction and maintain accurate records.

Collections and accounts receivable

• Develop collection strategies for property installments, outstanding balances, fees, and other contractual payments.
• Monitor upcoming payments and follow up proactively.
• Manage overdue accounts through reminders, negotiations, payment commitments, and escalation.
• Review receivables aging and identify high-risk accounts.
• Coordinate account reconciliation and payment discrepancy resolution with Finance.
• Review payment plans and settlement requests and obtain required approvals.
• Coordinate formal notices and recovery actions with Legal.
• Prepare collection forecasts and monitor collection targets.

Property handover and coordination

• Coordinate handover preparations with Sales, Finance, Legal, Projects, and Handover teams.
• Verify financial clearance, outstanding payments, and required documentation.
• Keep clients informed of handover schedules and outstanding requirements.
• Resolve administrative and account issues that may delay handovers.
• Track pending handovers and report delays or bottlenecks to management.

Experience and knowledge

• 2–3 years of relevant experience in client services, collections, or post-sales operations; real estate experience is preferred.
• At least 1 year of team management or supervisory experience.
• Proven payment collection and receivables reconciliation experience.
• Experience in sales commission verification and reconciliation.
• Strong knowledge of real estate payment plans, property handover procedures, and CRM/ERP systems.

Pay

• From AED 15,000 per month.

Workplace

• In-person work.