Account Administrator-Workforce Solutions
Role Overview
Support the Account Management team in delivering HR services to assigned key accounts.
Work with the Workforce Solutions Manager to meet customer and employee expectations and follow standard operating procedures.
The role is based at the company's headquarters in DAFZA, Dubai Airport Free Zone.
Key Skills for This Role
Full Job Posting
Role overview
Support the Account Management team in delivering HR services to assigned key accounts.
Work with the Workforce Solutions Manager to meet customer and employee expectations and follow standard operating procedures.
The role is based at the company's headquarters in DAFZA, Dubai Airport Free Zone.
Financial administration
- Maintain accurate salary and bank details so salaries are processed correctly.
- Submit cash requests, claims, and expenses for passes and permits on time.
- Maintain accuracy in applications for visas, medical services, and passes.
Customer and HR service delivery
- Coordinate onboarding and offboarding transition planning with the account management team.
- Support recruitment and hiring, employment visas, passport and visa services, payroll, onboarding and offboarding, disciplinary and performance management, Oracle workflow processing, and ad hoc HR requests.
- Ensure tasks align with agreed service-level agreements.
Process and records
- Support weekly and monthly reports on administrative activities and status as required.
- Follow account-specific SOPs, SWIs, and KPIs, and align individual schedules with team deadlines.
- Assist with employee disciplinary issues in conjunction with client HR.
- Maintain employee lifecycle records, including personal documents, passes, permits, and medical insurance.
Improvement
- Manage data dumps and use reports to support work efficiency.
- Participate in continuous improvement initiatives to improve efficiency and savings.
Selection criteria
- Minimum 1–2 years of administrative experience; HR knowledge is advantageous.
- Awareness of basic UAE labor laws and processes.
- English language level 4 or higher under Transguard Group standards.
- Organized, able to reprioritize and multitask, with good communication and customer service skills.
- Good computer skills and experience using Microsoft Office tools.
- Exposure to an HRMS system is advantageous.
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