Manager - Medical Team & Client Accommodation

About Transguard Group

Role scope

Financial and employee support

• Monitor medical cases near or above insurance coverage limits and report uninsured and company-incurred medical expenses to Finance weekly.
• Oversee exits, disciplinary outcomes, and welfare-related cases; provide the Head of HR with cost trends, management information, and welfare analytics.
• Resolve employee concerns and complex welfare, medical, accommodation, and employee-relations matters within agreed service levels.
• Support hospitalized employees, including visits where applicable, and coordinate deceased employee cases with families, embassies, authorities, clients, and internal stakeholders.

Processes and improvement

• Record, investigate, track, and close work-related and non-work-related medical incidents; maintain the medical case tracker and case handovers.
• Monitor sick-leave trends and act when absences approach or exceed company or statutory thresholds.
• Lead disciplinary, grievance, investigation, and termination processes; ensure incident reports are investigated, documented, and closed within SLAs.
• Oversee accommodation inspections and client accommodation visits, document findings and corrective actions, and maintain accurate records and trackers.
• Use Power BI dashboards and welfare analytics to identify trends and risks, review KPI and SLA performance, and implement preventive improvements.
• Promote use of the ESP platform so welfare concerns are raised, tracked, and resolved through appropriate channels.

Selection criteria

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Working knowledge of UAE labor law and amendments; at least 2 years of direct people-management experience leading 4 or more HR professionals.
• Strong MS Office and management-information capabilities, including advanced MS Office, basic Power BI, and advanced SharePoint; experience with high-volume data.
• Advanced spoken and written English, stated as EPT 4; systems analysis skills to understand databases, systems, and processes and improve efficiency.