Welfare Officer

Role purpose

Employee support and coordination

• Monitor employee well-being and support personal, workplace, and welfare concerns while maintaining confidentiality.
• Act as a contact for grievances and complaints; coordinate resolutions with HR and management and promote engagement and morale.
• Liaise with HR, operations, camp bosses, transport, kitchen, and maintenance teams; explain policies and welfare services and support orientation.
• Escalate serious complaints, emergencies, and compliance concerns to management.

Accommodation, catering, and safety

• Inspect accommodation for cleanliness, hygiene, safety, and adequate conditions, including housekeeping, sanitation, laundry, drinking water, toilets, and common areas.
• Report accommodation maintenance issues, overcrowding, and hazards; monitor compliance with company policies and local regulations.
• Coordinate meals with catering and kitchen teams; monitor quality, quantity, hygiene, variety, and service arrangements and collect employee feedback.
• Report food-safety concerns and coordinate corrective actions; support health, safety, and hygiene procedures and coordinate medical assistance when required.
• Report incidents and unsafe conditions and promote personal hygiene, sanitation, and safe living practices.

Records and performance

• Maintain records of complaints, inspections, employee feedback, corrective actions, accommodation occupancy, and welfare activities.
• Prepare daily, weekly, or monthly welfare reports and follow up on employee requests.
• Performance measures include timely complaint resolution, scheduled inspections, policy and regulatory compliance, employee satisfaction, corrective-action closure, and accurate documentation.

Qualifications and skills

• A diploma or bachelor's degree in Human Resources, Social Work, Business Administration, or a related field is preferred.
• Experience in employee welfare, accommodation, HR administration, or catering/camp operations is advantageous.
• Knowledge of employee welfare, accommodation standards, and workplace health and safety; UAE labour and accommodation knowledge is advantageous for UAE-based roles.
• Good communication, interpersonal, problem-solving, and organizational skills; basic Microsoft Word and Excel skills.
• Ability to work with a multicultural workforce, handle sensitive matters professionally, work independently, and manage multiple priorities.

Pay

• Pay is AED 400–5,000 per month.

Work location

• Work location is in person.

General responsibilities