Waiter/Server
Role Overview
1.
Preparing restaurant tables with special attention to sanitation and order.
2.
Attending to guests upon entrance.
3.
Handling guests’ concerns professionally.
4.
Presenting the restaurant menus and helping the guests select food and beverages.
5.
Taking and serving orders and answering questions or making recommendations for other foods and beverages.
6.
Recommending desserts to our guests after they finish having their meals.
7.
Maintaining complete knowledge of all our foods and beverages, promotions, outlets, services, and hours of operation.
8.
Totalling checks, presenting them to the guests, and accepting payments.
9.
Collaborating with other restaurant servers, runners, kitchen, and bar staff.
10.
Constantly checking our guests to see if they need anything.
11.
Training new and existing staff.
12.
Providing fast and exceptional services to our guests.
13.
Dealing with complaints or problems with a positive attitude
14.
Pre-bussing the tables after our guests finish having their food.
15.
Issuing bills and accepting payment from our guests.
16.
Completing side-works during and at the end of each shift.
This includes, but is not limited to, folding linens, cleaning the expo and workstations, cleaning and refilling items on the credenzas, wiping silverware, and cleaning the soda taps.
17.
Attending basic food hygiene and work safety training programs.
18.
Carrying out other related tasks and responsibilities.
Key Skills for This Role
Full Job Posting
Guest service
- Welcome guests and attend to them throughout their visit, checking whether they need anything.
- Present menus, help guests select food and beverages, answer questions, and recommend items including desserts.
- Take and serve orders and provide fast, exceptional service.
- Handle guest concerns and complaints professionally and positively.
Restaurant operations
- Prepare tables with attention to sanitation and order.
- Maintain knowledge of food, beverages, promotions, outlets, services, and operating hours.
- Total checks, present bills, and accept payments.
- Collaborate with servers, runners, kitchen staff, and bar staff.
- Pre-bus tables after guests finish their meals.
- Complete shift side-work, including folding linens, cleaning workstations and soda taps, and replenishing items.
- Train new and existing staff.
- Attend basic food hygiene and work safety training programs.
Work arrangement
- Full-time role with in-person work.
Requirements
- Attend basic food hygiene and work safety training programs.
- Maintain complete knowledge of the restaurant’s food, beverages, promotions, outlets, services, and hours of operation.
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