Transportation Workforce Manager

Career opportunity

Workforce planning and analysis

• Forecast workforce requirements and develop staffing plans for service delivery.
• Monitor hiring, attrition, retirements, absenteeism, training capacity, and operator availability.
• Develop forecasts, models, and recommendations for operational and financial planning.
• Ensure staffing meets service requirements and approved workforce and budget targets.
• Design, maintain, and improve workforce tracking, forecasting, reporting tools, KPIs, and performance measures.
• Provide workforce analysis, forecasts, risk assessments, and recommendations to leaders and stakeholders.

Partnerships and delivery

• Partner with Talent Management, the Operations Training Centre, Finance, Service Planning, Vehicle Maintenance, and Transportation teams to align plans with operations.
• Analyze workforce trends and identify opportunities to improve workforce utilization and operational effectiveness.
• Maintain workforce data integrity and reporting accuracy.
• Prepare reports, briefing notes, business cases, presentations, procedures, and implementation plans.
• Lead workforce planning projects, feasibility studies, and continuous improvement initiatives.
• Research industry trends and best practices; serve as a subject matter expert in operator recruitment, training, deployment, and retention.
• Liaise with stakeholders and represent the organization at meetings, committees, and conferences; support special projects.
• Participate in the TTC Customer Service Ambassador Program and help ensure passengers and employees are treated with dignity and disability-related needs are addressed.

Skills and qualifications

• Apply analytical skills and effective interpersonal communication through various media.
• Demonstrate knowledge of the industry or sector, conduct research, and understand the organization's fiscal environment.
• Use office technology, software, and applications.
• The provided description begins a university-degree qualification but cuts off before the complete requirement is stated.

Employment details

• Employment is listed as Regular (Hybrid).
• Weekly hours are 35, with Saturday and Sunday as off days and a day shift.

Requirements

• Apply analytical skills.
• Communicate effectively through various media and demonstrate interpersonal skills.
• Demonstrate knowledge of the industry or sector.
• Gather information and conduct research.
• Understand the organization's fiscal environment.
• Use office technology, software, and applications.
• The source begins a qualification about completion of a university degree but is cut off before stating the full requirement.