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Operations Coordinator

TTC (Toronto Transit Commission)
Toronto, CAN
Temporary
Onsite
$115,570.00 to $144,526.20.
Discovered 3 days ago
Project managementKPI development and reportingData analysisLRT operationsRules and procedures developmentContractual requirements and compliance

Full Job Posting

Career opportunity

The TTC is hiring an Operations Coordinator for its Light Rail Transit Business Management Department.

The temporary role supports multidisciplinary projects, strategic initiatives, and operational assignments for LRT operations.

The coordinator works with internal partners and public and political stakeholders to advance departmental priorities.

Position details

  • The posting lists a salary range of $115,570.00 to $144,526.20.
  • The position is temporary for up to 12 months.

Schedule

  • The position is 35 hours per week, with Saturday and Sunday off and a day shift.

Work arrangement

  • The position is hybrid.

What you will do

  • Develop, collect, analyze, and report on KPIs and other qualitative and quantitative metrics for the LRT Program.
  • Resolve contractual issues and non-conformances with TTC departments and improve processes and reporting.
  • Lead updates to the LRT Rule Book for the Eglinton Crosstown and Finch West lines, and develop rules for future LRT expansions.
  • Develop business cases for rule changes and variances through analysis and stakeholder consultation.
  • Manage updates and developments across departments supporting the LRT Program.
  • Liaise with Transit Control and monitor the maintenance management system to ensure operational issues are addressed promptly.
  • Manage LRT customer service communications and coordinate timely resolution with stakeholders.
  • Support compliance audits, data analysis, reporting, corrective actions, and Quality Management System implementation.
  • Prepare written analyses and reports on design reviews from a system operating perspective.
  • Support safety programs through incident review, hazard identification, interviews, and cross-department coordination.
  • Monitor training requirements to support Operating Agreement compliance.

Skills

  • Strong project management, organizational, and relationship-building skills are sought.
  • The role calls for analytical skills, communication across different mediums, records management, and planning and organizing activities or projects.

Requirements

  • Strong project management, organizational, and relationship-building skills.
  • Ability to coordinate competing priorities and support complex initiatives.
  • Analytical skills and ability to develop, analyze, and report on performance measures.
  • Ability to communicate through a variety of mediums and create, document, and manage information and records.
  • Ability to plan and organize activities or projects to meet departmental needs.

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