Operations Coordinator

Opportunity

Key responsibilities

• Develop, collect, analyze, and report KPIs and other qualitative and quantitative metrics for the LRT Program.
• Monitor contractual requirements, coordinate resolution of issues and non-conformances, and improve processes and reporting.
• Lead updates to the LRT Rule Book for the Eglinton Crosstown and Finch West lines, and develop rules and procedures for future expansions.
• Develop business cases for rule changes and variances through analysis and multi-stakeholder consultation.
• Manage LRT program updates and maintain consistency among relevant departments.
• Interface with Transit Control and monitor the maintenance management system to ensure operational issues are addressed promptly.
• Manage LRT Operations customer service communications and coordinate timely closeout with stakeholders.
• Support rules compliance audits, data analysis, reporting, corrective actions, and integration into the LRT QMS Program.
• Prepare written analyses and reports on designs from a system operating perspective.
• Support safety programs through incident review, hazard identification, interviews, and cross-department consistency.
• Monitor LRT Operations department training requirements for compliance with the Operating Agreement.

Candidate profile

• Strong project management, organizational, and relationship-building skills.
• Ability to coordinate competing priorities and support complex initiatives.
• Ability to collaborate with internal partners and engage public and political stakeholders.

Skills and workplace conduct

• Apply analytical skills; communicate in a variety of mediums; and create, document, and manage information and records.
• Plan and organize activities and projects to meet section and organizational needs.
• Support diversity, inclusion, accessibility, accommodation, and a respectful work and service environment in accordance with applicable codes, legislation, and TTC policies.

Schedule and employment

• Temporary position for up to 12 months; hybrid work arrangement.
• 35 weekly hours; day shift; regular off days are Saturday and Sunday.

Salary information

• Listed salary range: $115,570.00–$144,526.20; no pay cadence is specified.