Transportation Workforce Manager
Role Overview
The TTC Transportation Workforce Manager reports to the Head of Transportation Strategy and Support.
The position supports workforce planning across Bus, Subway, Streetcar, LRT, and Wheel-Trans.
The role aligns workforce levels with budgeted service, operational requirements, and financial targets.
Key Skills for This Role
Full Job Posting
Role overview
The TTC Transportation Workforce Manager reports to the Head of Transportation Strategy and Support.
The position supports workforce planning across Bus, Subway, Streetcar, LRT, and Wheel-Trans.
The role aligns workforce levels with budgeted service, operational requirements, and financial targets.
Responsibilities
- Forecast staffing requirements and develop service-delivery staffing plans.
- Monitor hiring, attrition, retirements, absenteeism, training capacity, and operator availability.
- Develop workforce forecasts, models, and recommendations for operational and financial planning.
- Maintain workforce tools, KPIs, performance measures, data integrity, and reporting accuracy.
- Advise leaders with workforce analysis, forecasts, risk assessments, and recommendations.
- Coordinate plans with Talent Management, training, Finance, Service Planning, Vehicle Maintenance, and Transportation.
- Analyze trends and opportunities to improve workforce utilization and operational effectiveness.
- Prepare reports, briefing notes, business cases, presentations, procedures, and implementation plans.
- Lead planning projects, feasibility studies, and continuous improvement; research industry practices.
- Serve as an operator workforce planning subject matter expert and represent the TTC with stakeholders.
- Support special projects and the TTC Customer Service Ambassador Program; respect and accommodate passengers and employees with disabilities where applicable.
Qualifications and skills
- Completion of a university degree; the remaining qualification text is unavailable in the supplied description.
- Apply analytical skills, communicate effectively, and demonstrate knowledge of the industry or sector.
- Gather information, conduct research, understand the organization's fiscal environment, and use office technology and applications.
Schedule
- Regular position with a hybrid work arrangement.
- Weekly hours are 35; day shift, with Saturday and Sunday off.
Salary
- Listed salary range: $115,570.00 to $144,526.20; no pay cadence is stated.
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