Tournament City Operations – Operations

Role Overview

Operational Coordination

• Support the implementation of city operational plans and tournament delivery requirements.
• Coordinate day-to-day operational activities across assigned functional areas.
• Monitor operational readiness actions and maintain tracking tools and reports.
• Assist in the preparation and distribution of operational documentation, schedules, and briefings.
• Support the coordination of meetings, workshops, and operational planning sessions.

Stakeholder Support

• Liaise with host city stakeholders, service providers, venues, and government agencies as directed.
• Support communication and information sharing between tournament functional areas and external partners.
• Assist in coordinating operational requests and follow-up actions.
• Maintain stakeholder records, contact lists, and operational documentation.

Readiness & Testing Activities

• Support the delivery of operational readiness exercises, simulations, and test events.
• Track action items arising from readiness activities and ensure timely follow-up.
• Assist in monitoring operational preparedness against established milestones.

Event-Time Operations

• Support operational activities during tournament periods.
• Monitor service delivery and report operational issues to senior operational teams.
• Assist in coordinating responses to operational incidents and disruptions.
• Provide administrative and logistical support to city operations teams.

Reporting & Administration

• Maintain operational trackers, reports, and readiness dashboards.
• Compile meeting minutes, action logs, and operational updates.
• Support data collection and reporting requirements across operational functions.
• Ensure records and documentation are maintained accurately and efficiently.

& Experience

• Bachelor's degree in Event Management, Sports Management, Business Administration, Operations, or a related field.
• 3-5 years of experience in events, sports operations, project coordination, venue operations, or a related field.
• Experience supporting large-scale events or multi-stakeholder projects is preferred.
• Previous experience in sporting events or international tournaments is advantageous.

& Competencies

• Strong organizational and coordination skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks and deadlines simultaneously.
• Strong attention to detail and administrative capabilities.
• Problem-solving mindset and ability to work in fast-paced environments.
• Proficiency in Microsoft Office and project tracking tools.
• Ability to work collaboratively with diverse stakeholders and teams.

Key Success Measures

• Effective coordination of operational activities and stakeholder requirements.
• Timely completion of readiness milestones and action items.
• Accurate reporting and maintenance of operational records.
• Successful support of tournament-time operations.
• Contribution to the smooth delivery of city operational activities.