Teams Services Manager

Role Overview

Key Responsibilities

• Support the development and implementation of the overall Team Services operational strategy and delivery plan.
• Act as the primary operational liaison for assigned participating teams throughout tournament preparation and delivery phases.
• Coordinate team accommodation, transportation, training site operations, venue access, accreditation support, and logistical requirements.
• Manage team arrivals, departures, and onboarding processes, ensuring a smooth operational experience.
• Coordinate team site inspections, familiarization visits, and pre-tournament operational planning activities.
• Work closely with Accommodation, Transport, Competition, Security, Accreditation, Medical, Venue Operations, and Protocol teams to ensure integrated service delivery.
• Develop and maintain team operational manuals, schedules, briefing materials, and communication plans.
• Monitor team requirements and resolve operational issues efficiently and proactively.
• Support the planning and delivery of team workshops, briefings, and tournament information sessions.
• Coordinate service providers and operational partners involved in team-related activities.
• Manage operational reporting, risk assessments, issue tracking, and post-event evaluations.
• Ensure all team services are delivered in accordance with tournament regulations, service level agreements, and operational standards.
• Contribute to contingency planning and incident management processes affecting participating teams.

& Experience

• Bachelor's Degree in Sports Management, Event Management, Business Administration, Hospitality Management, or a related field.
• Minimum 5 years' experience in team services, tournament operations, event operations, sports management, hospitality, or client services.
• Experience working on major sporting events, international tournaments, or large-scale events is highly desirable.
• Strong understanding of team operations, logistics coordination, stakeholder management, and event delivery.
• Proven experience managing multiple stakeholders and operational workstreams simultaneously.
• Excellent communication, planning, and organizational skills.
• Ability to work effectively in a fast-paced, high-pressure event environment.
• Fluent in English; Arabic is advantageous.

Preferred Experience

• Experience working on international football tournaments, major sporting events, multi-sport games, or elite team environments.
• Previous experience supporting national teams, professional sports teams, federations, clubs, or international delegations.
• Knowledge of tournament operations, team logistics, accreditation, accommodation, and transport planning.
• Experience managing team liaison programs or client-facing event services.
• Familiarity with event-time operations centers, venue operations, and stakeholder coordination frameworks.