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About the Role
Craft Interactive Technologies is seeking a dynamic and results-driven Telesales Representative to generate sales opportunities through outbound calling, build strong customer relationships, and contribute to the company's revenue growth.
Key Skills for This Role
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Job Summary
Craft Interactive Technologies is seeking a dynamic and results-driven **Telesales Representative** to generate sales opportunities through outbound calling, build strong customer relationships, and contribute to the company's revenue growth.
The ideal candidate will possess excellent communication skills, a customer-focused approach, and the ability to effectively promote the company's ERP solutions and services.
Key Responsibilities
- Conduct **50–60 outbound calls daily** to prospective and existing customers using approved sales scripts and methodologies.
- Identify customer requirements, present relevant products and services, and convert leads into sales opportunities.
- Respond to customer inquiries regarding the company's offerings and provide accurate information to support the sales process.
- Qualify prospects and coordinate with the field sales team whenever additional engagement is required.
- Maintain accurate and up-to-date customer information and sales activities within the CRM system.
- Develop a strong understanding of the company's ERP solutions to facilitate meaningful discussions with potential clients.
- Process customer orders and ensure all related documentation is completed accurately.
- Consistently achieve and exceed assigned sales targets while delivering a high standard of customer service.
- Record call outcomes, customer feedback, and key insights to support continuous improvement initiatives.
Required Skills & Qualifications
- Basic understanding of ERP business processes and modules such as **CRM, Human Resources, Trading, Manufacturing, and Accounts**.
- Ability to quickly learn and confidently communicate product and service offerings to prospective customers.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and relationship-building abilities.
- Resilience and the ability to handle rejection professionally while maintaining a positive attitude.
- Effective negotiation and problem-solving skills, with the ability to address customer concerns and complaints tactfully.
- Goal-oriented mindset with a passion for achieving sales targets.
- Freshers with excellent communication skills are welcome to apply.
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