Technical Services Support Specialist - Property & Recording
Key Skills for This Role
Full Job Posting
Responsibilities
- The Technical Services Support Specialist ensures timely resolution of easy-moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Technical Services Support Specialist is expected to continually grow and expand knowledge of the product. This position is 8am - 5pm EDT with a work arrangement of in-office Tuesday through Thursday and remote Monday and Friday.
- Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications.
- Uses and programs SQL to resolve basic to moderate issues.
- Documents and records all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
- Manages open calls by identifying and prioritizing issues according to p ublished policies.
- Escalates to senior team member or department member if situation is beyond ability and additional assistance is needed.
- Identifies and meets service measurements and metrics on a daily, weekly, monthly and quarterly basis.
- Collaborates with other teams, departments and divisions with issues pertaining to Tyler software applications.
- May contribute to company knowledge library.
- May conduct training for end-users, virtual or in-person
- May participate in User Group meetings and activities.
- Follows documented Tyler Technologies policies and procedures.
- Performs other duties as assigned.
- Ability to travel
Qualifications
- Bachelor’s degree in computer science, MIS, or equivalent experience.
- 1 – 2 years of experience of relevant experience
- Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
- Experience working with relational databases or SQL preferred.
- Experience working with HTML, XSL, XML, and related technologies preferred.
- Excellent interpersonal and communication skills.
- Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
- Strong analytical and problem solving skills.
- Ability to work independently and in a team environment.
- Demonstrate ability to maintain a positive, professional attitude.
About Tyler Technologies
Software and services for the public sector.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Tyler Technologies
Product Analyst - Payroll
Plano, USA
Tyler Technologies is seeking an experienced product analyst to own the evolution of its K-12 payroll software. The role defines and delivers product capabilities, translating customer needs and changing U.S. payroll reg
Product Analyst - Payroll
Plano, USA
Tyler Technologies is seeking a Product Analyst to guide the evolution of its payroll product for K–12 school districts. The role spans customer discovery, product definition, and feature delivery, and requires substanti
Product Analyst - Payroll
Lakewood, USA
Tyler Technologies is seeking a Product Analyst to own the evolution of its K-12 payroll software, from customer discovery and product definition through release. Candidates need product ownership experience, hands-on pa
Proposal Analyst - Enterprise Payments
Yarmouth, USA
The employer is seeking a Proposal Analyst to develop accurate, persuasive responses for Enterprise Payments RFPs, RFIs, and customer questionnaires. Candidates should have experience analyzing requirements and writing c
Proposal Analyst - Enterprise Payments
Falmouth, USA
Tyler Technologies is seeking a Proposal Analyst to develop accurate, persuasive responses for Enterprise Payments RFPs, RFIs, and related customer documents. The role requires strong proposal writing and analysis experi
Payment Sales Analyst
Lubbock, USA
Tyler Technologies seeks an analytically driven Payment Sales Analyst to support transactional revenue through payment pricing, project scoping, proposals, and client negotiations. Candidates should bring 5+ years in pay
Payment Sales Analyst
Yarmouth, USA
Tyler Technologies is seeking a Payment Sales Analyst to support transactional revenue through payment economics analysis, project scoping, proposals, and client-facing sales support. Candidates should have at least five
Product Analyst - Payroll
Plano, USA
Product Analyst - Payroll
Plano, USA
Product Analyst - Payroll
Lakewood, USA
Supervisory Team Lead - Technical Recruiting
, USA
Proposal Analyst - Enterprise Payments
Yarmouth, USA
Proposal Analyst - Enterprise Payments
Falmouth, USA
Payment Sales Analyst
Lubbock, USA
Payment Sales Analyst
Yarmouth, USA