Product Analyst - Payroll

Role overview

Product strategy and discovery

• Understand customer payroll processes, including pay cycles, supplemental pay, deductions, benefits, leave accruals, and year-end processing.
• Participate in Joint Application Design sessions when payroll expertise is needed; analyze pain points and identify product opportunities.
• Recommend existing platform capabilities where suitable, define feature enhancements, and translate regulatory changes into product requirements.
• Balance customer-specific requests with long-term strategy and help Product Leadership prioritize the roadmap.

Product definition and delivery

• Create and manage Jira stories and epics, and write functional requirements and acceptance criteria for calculations, business rules, and edge cases.
• Define workflows, user experiences, and business rules across payroll and related HR and finance modules.
• Collaborate with UX and Engineering, review business requirement documents and workflows, and ensure solutions fit platform architecture and ERP integrations.
• Own payroll features from concept through release; validate accuracy, compliance, and requirements, and perform functional testing with Engineering and QA.
• Participate in sprint planning, backlog refinement, and feature reviews; communicate readiness, timelines, and release updates.

Customer partnership and improvement

• Partner with Customer Success on client implementations and payroll conversions; advise on capabilities, best practices, and implementation approaches.
• Act as a payroll subject matter expert in strategic customer discussions, turn feedback into product improvements, and support complex implementations.
• Monitor feedback, support trends, and adoption; recommend usability, workflow, and automation improvements that increase scalability and reduce effort.
• Contribute to the long-term product vision and roadmap.

Qualifications

• At least 4 years of Product Management or Product Owner experience within enterprise software; SaaS experience is preferred.
• At least 3 years of hands-on payroll experience as a practitioner or working on payroll software.
• Strong working knowledge of U.S. payroll, including federal and state withholding, garnishments, deductions, benefits, and year-end processing (W-2, 941).
• Experience gathering business requirements, writing user stories, epics, and acceptance criteria, and working with Engineering through the software development lifecycle.
• Strong understanding of Agile methods, analytical and problem-solving skills, attention to detail, and written and verbal communication skills.
• The source description ends mid-sentence after mentioning the ability to manage multiple initiatives.