Product Analyst - Payroll

Role overview

Product strategy and definition

• Understand customer payroll processes, participate in JAD sessions, analyze pain points, and identify product enhancements.
• Monitor payroll regulations, tax requirements, and retirement reporting; translate changes into product requirements.
• Prioritize roadmap initiatives with Product Leadership and balance customer-specific requests against long-term strategy.
• Create Jira stories and epics, write functional requirements and acceptance criteria, and define workflows and business rules.
• Collaborate with UX and Engineering, review BRDs and workflows, and ensure solutions integrate with ERP modules and scale.

Collaboration and delivery

• Partner with Customer Success during implementations and conversions, advising on payroll capabilities and best practices.
• Clarify functional requirements, support workflow and solution-design discussions, and participate in sprint planning, backlog refinement, and feature reviews.
• Own payroll features from concept through release and validate completed functionality, including payroll calculations and regulatory compliance.
• Perform functional testing alongside Engineering and QA, including parallel payroll scenarios.
• Communicate readiness, timelines, and release updates, with attention to year-end and regulatory deadlines.
• Use customer feedback, support trends, and adoption to recommend usability, workflow, and automation improvements.

Qualifications

• At least 4 years of Product Management or Product Owner experience in enterprise software; SaaS experience is preferred.
• At least 3 years of hands-on payroll experience as a practitioner or working on payroll software.
• Strong working knowledge of U.S. payroll, including tax withholding, garnishments, deductions, benefits, and year-end processing (W-2, 941).
• Experience gathering business requirements, writing user stories, epics, and acceptance criteria, and working with Engineering through the software development lifecycle.
• Strong understanding of Agile methods, analytical and problem-solving skills, attention to detail, and written and verbal communication skills.