Systems Implementation Consultant

Responsibilities

• Provide professional services such as consultation, software readiness, and education to clients on Tyler software products. Design and conduct knowledge transfer sessions on site or through remote Teams sessions.
• Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
• Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
• Recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client’s needs.
• Identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration, and other relevant changes.
• Independently configure system modules and workflows based on approved client requirements, ensuring alignment with implementation best practices.
• Conduct data validation and conversion analysis, including field-level reconciliation, exception handling, and coordination with clients on data correction activities.
• Develop and execute client-specific test plans, validating configuration, integrations, and reporting outputs prior to go-live.
• Troubleshoot technical and functional issues of moderate complexity, identifying root causes and collaborating with Support or Development on resolution paths.
• Create custom reports or customize existing reports to satisfy client requirements. Play an active role in troubleshooting client issues or work with the Support or Development departments to resolve.
• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity.
• May assist QA staff with product testing or modification testing as required.
• Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
• Create both client-facing and internal documentation such as "quick tips" and "how to” guides.
• Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand.
• May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic.
• Analyze detailed error logs to diagnose and resolve technical issues of moderate complexity.
• Identify and troubleshoot data issues within SQL databases.
• Review and interpret report code for applied understanding of system behavior and outputs.
• Read, update, and analyze XML and HTML to support debugging and issue resolution.
• Investigate and resolve errors across SQL, XML, and HTML environments.
• Map and validate data conversions to ensure accuracy and integrity.
• Conduct in-depth data analysis to identify root causes of software issues.
• May travel extensively to client sites.
• Perform other duties as assigned.

Complexity

Qualifications

• Bachelor’s degree in MIS, Computer Science, or related discipline; or comparable related work experience.
• At least two years’ experience as an Associate Implementation Consultant or equivalent work-related experience.
• Exceptional presentation and knowledge transfer skills.
• Tax and appraisal industry and/or product knowledge is preferred.
• Excellent interpersonal and written and verbal communication skills.
• Familiarity and ease with computer systems and Microsoft Office products.
• Strong problem solving and analytical skills.
• Strong proficiency in SQL and experience troubleshooting data-related issues.
• Demonstrated ability to read and interpret technical code, including report logic, XML, and HTML.
• Experience analyzing and debugging complex error log.
• Strong analytical and problem-solving skills with attention to detail.
• Experience with data mapping, data validation, and data conversion processes.
• Ability to translate technical findings into actionable insights.
• Strong communication skills and ability to work cross-functionally.
• Ability to travel extensively.
• Valid driver’s license.