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SPM Lead Application Operations Engineer

Social Security Scotland
Glasgow, GBR
Full-time
Onsite
£62,111–£77,439.
Discovered 1 weeks ago
Application operationsCúram Case Management SystemApplication supportIncident managementProblem managementSecurity administration

Full Job Posting

Role summary

Social Security Scotland is seeking a Lead Application Operations Engineer for its Digital Services Branch.

The role provides technical leadership and specialist expertise for the Cúram Case Management System and associated batch processing services.

The team supports 17 benefit products and works to maintain service availability, platform stability, integration processing and accurate client payments.

Responsibilities

  • Lead a hybrid support team of in-house Application Operations Engineers and supplier System Business Analysts.
  • Maintain secure configuration and accurate information, including Cúram security and licence assets.
  • Manage service components and complex change requests to support business needs, performance targets and user outcomes.
  • Lead incident and problem investigation, resolution and prevention; identify root causes, trends and preventative actions.
  • Monitor risks and trends, engage stakeholders and specialists, and drive service improvements.
  • Develop operational frameworks, procedures, standards and documentation; improve processes and promote best practices.
  • Lead planning and coordination of system, functional, non-functional and user acceptance testing.
  • Champion user needs, guide understanding of user journeys and user stories, and recommend user research and improvement methods.
  • Liaise with IT operations leads about application performance and changes; manage and maintain application aspects as appropriate.

Person specification

  • Strong hands-on application support experience.
  • Proven technical leadership skills.
  • A track record of leading teams that deliver critical business services.

Salary and supplement

  • The listed salary range is £62,111–£77,439.
  • The role currently attracts a £3,000 annual Government Digital and Data profession supplement, paid monthly; supplements are reviewed regularly.

Contract and working pattern

  • The post is permanent and full-time.

Locations

  • The listed locations are Dundee and Glasgow.

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