Service Center Supervisor - Services
Role Overview
• Train Geek Squad Agents to achieve business and performance metrics
• Monitor employee schedules, exceptions and time off
• Host weekly meetings to touch base on day-to-day work direction and work in progress
• Maintain positive client and vendor relationships
• Conduct tracking and reporting related to individual and department productivity, quality, staffing, workload and escalations
• Make sound business decisions related to workforce planning, waste, exceptions and inventory
• 1 year of experience in training related to consumer electronics
• 1 year of leadership experience
• Able to stand and sit for long periods of time
• Able to work in a fast-paced environment
• Able to work in a non-climate-controlled environment
• Able to lift weight up to 50 pounds
• Able to acquire and maintain required certifications within 90 days of hire
• Previous experience with Microsoft Office
• Associate degree in business or related field
• 1 year of experience evaluating and repairing consumer electronics
• 1 year of experience in customer service
• Fluent in both English and Spanish
• 6 months of experience using proprietary systems or inventory-related systems such as Star, Smart Parts, Comergent, Gozer, FMS, Breeze, GSX/AST2, OCIS, RSS or Linux
• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being
Key Skills for This Role
Full Job Posting
Job Description
Train Geek Squad Agents to achieve business and performance metrics
Monitor employee schedules, exceptions and time off
Host weekly meetings to touch base on day-to-day work direction and work in progress
Maintain positive client and vendor relationships
Conduct tracking and reporting related to individual and department productivity, quality, staffing, workload and escalations
Make sound business decisions related to workforce planning, waste, exceptions and inventory
1 year of experience in training related to consumer electronics
1 year of leadership experience
Able to stand and sit for long periods of time
Able to work in a fast-paced environment
Able to work in a non-climate-controlled environment
Able to lift weight up to 50 pounds
Able to acquire and maintain required certifications within 90 days of hire
Previous experience with Microsoft Office
Associate degree in business or related field
1 year of experience evaluating and repairing consumer electronics
1 year of experience in customer service
Fluent in both English and Spanish
6 months of experience using proprietary systems or inventory-related systems such as Star, Smart Parts, Comergent, Gozer, FMS, Breeze, GSX/AST2, OCIS, RSS or Linux
Competitive pay
Great employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
About Best Buy
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