Senior Transformation Manager

Role overview

Responsibilities

• Lead transformation programme delivery and support AMP8 capital investment objectives.
• Work with engineering, capital delivery, asset planning, commercial, procurement and operational teams.
• Design and implement operating models, organisational roles and ways of working to improve performance and service delivery.
• Lead process improvement and system implementation programmes; report programme status and performance.
• Build relationships with senior stakeholders, sponsors and business leaders; lead matrix and virtual teams.
• Manage programme risks and dependencies across the capital portfolio, and drive change implementation and adoption.
• Ensure programme benefits are realized in line with approved business cases.

Essential requirements

• Proven experience delivering complex business transformation, operating model change or large-scale capital investment projects.
• Strong background in one or more of engineering, project management, capital delivery, asset management, commercial, procurement or operational environments.
• Experience designing and implementing operating models and delivering transformational change with measurable benefits.
• Experience leading matrix, virtual and cross-functional teams and influencing senior internal and external stakeholders.
• Ability to work independently, coordinate diverse programme teams, and demonstrate strong programme management, problem-solving and decision-making skills.
• Strong communication skills, constructive challenge, stakeholder confidence, drive, resilience and pragmatism.

Additional desirable experience

• Experience in utilities, national infrastructure or another delivery-focused or highly regulated environment, particularly where engineering or capital projects are central.
• Consulting or professional services experience; experience supporting operational turnaround or major efficiency programmes.
• Knowledge of capital investment delivery models, stage-gate processes or portfolio governance.

Location and working pattern

• Hybrid working with travel to Thames Water offices and operational sites as required.
• Typically based in the Reading office two days per week, with approximately two days per month in the London office and additional travel to other sites as required.
• Working pattern is 36 hours per week, Monday to Friday.