Capacity Planning Manager
Role Overview
Lead a small team to balance demand, optimise resourcing and provide capacity insights across operational areas.
Help field and office teams have the right resources at the right time.
Key Skills for This Role
Full Job Posting
Role overview
Lead a small team to balance demand, optimise resourcing and provide capacity insights across operational areas.
Help field and office teams have the right resources at the right time.
What you will do
- Lead and coach Demand and Capacity Analysts, supporting development and performance.
- Build relationships across Water Production, Wastewater Treatment and Pumping.
- Produce demand and capacity forecasts and use insights to inform strategy and performance.
- Connect operational teams with data and insight colleagues to support decisions.
- Improve processes and ways of working.
- Own development and enhancement of reporting tools for demand and capacity planning.
What you should bring
- Experience leading and coaching teams, including performance management, team strategy and career progression.
- Experience improving business performance through data and understanding of capacity-planning levers and metrics.
- Strong analytical and problem-solving skills, with capacity or resource-planning experience.
- Confidence influencing senior stakeholders.
- Solid Excel or Power BI skills; SQL experience is a plus.
- Operational planning, scheduling or field management experience is advantageous.
- An analytical degree is desirable but not essential.
- Strong operational and data experience may be suitable without formal managerial experience.
Location and working pattern
- Hybrid base at Reading, Kemble Court, RG2 6AD, with one office day each week and two team days each month.
- Working hours are 36 per week, typically 8:00–16:00 or 9:00–17:00.
Compensation
- Salary is £52,480–£59,000 per annum, depending on skills and experience.
Benefits
- Benefits include 26 days of annual leave, rising to 30 with service, plus bank holidays.
- Includes performance-related pay, pension and health, wellbeing and financial benefits.
About Thames Water
Thames Water supplies water and wastewater services to more than 16 million customers.
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